Private Rugby Coaching
Cancellations (of whole booking)
Cancellations must be made within 14 days of your original booking to receive a refund. After 14 days you lose the right to cancel your whole booking. We will not refund any cancellations made after the date of the first training session. If you would like to cancel your booking, please contact us.
We will not offer a refund if a player is absent due to non-availability, illness or injury unless 48 hours notice is provided. If you are unable to attend a session, please contact us ASAP.
We will only postpone a session due to weather in extreme circumstances e.g. thunder, lightning & snow. In this instance the session will be postponed and rearrange on a suitable date for both parties. We will aim to contact you with at least 48 hours notice (although sometimes this may not be possible if the weather changes on the day).
Change time/date of a session
If you want to change your training session time/date then we ask that you give us 48 hours notice in order to communicate changes with our coaches and to arrange an alternative time/date. Cancellations made with less than 24 hours notice will not be re-arranged or refunded. Contact us to change the time/date of your training session,
Postponement due to COVID-19 (updated 20/12/20)
If the governments response to COVID-19 changes (e.g. stricter restrictions/lockdown) or England Rugby reverse the Return to Rugby Roadmap then this may result in the postponement of private coaching sessions until it is safe and appropriate to resume. You will be notified about any postponed sessions and these will be rearranged for a suitable date when it is safe and appropriate to resume.
Positive test result of a player, parent or member of your household
If any member of your household tests positive for COVID-19 then we ask that you contact us immediately to alert the relevant people who may be directly affected. You must not attend our sessions and self-isolate for the appropriate period of time as advised by the government/NHS. Any private rugby coaching sessions postponed due to COVID-19 will be rearranged after the parties affected have completed their self-isolation period.